RC HOUSE HELP CENTER

Help for the whole transaction.

Find the right place for questions about listings, auctions, payment, shipping, local pickup, seller tools, returns, and account safety.

Need a person?

Send the listing or order details with your message so support can follow the right record.

Contact support

CHOOSE A TOPIC

What do you need help with?

Buying RC gear

Find the right item, compare listing details, save favorites, and keep seller questions in RC House.

Browse and filter listingsReview saved gearOpen your cart

Auctions and offers

Understand current bids, maximum bids, reserve status, end times, and fair-finish extensions.

See open auctionsRead auction basicsAsk about a bid

Selling from your bench

Create a useful listing, disclose condition and upgrades, choose fulfilment, and manage your sales.

Start a listingManage listingsSeller verification

Shipping and local pickup

Choose tracked shipping or arrange a nearby handoff without publishing a seller's exact location.

Buyer order updatesSeller fulfilmentOrder messages

Orders, returns, and disputes

Use the order record for payment status, tracking, pickup confirmation, return requests, and issue evidence.

Open your ordersGet order helpTrust and safety

Account and safety

Manage your profile and privacy, protect account access, or report a listing that should be reviewed.

Account settingsLogin securityReport a listing

AUCTION BASICS

Bid with the full picture.

Auction listings show the current price, bid count, reserve status, watchers, views, and remaining time before you act.

Maximum bids stay private

Enter the most you are willing to pay. The visible price only advances as needed against other bids.

The end time is exact

Every auction shows its remaining time and full end date. A last-minute bid can extend the finish to prevent sniping.

Winning creates a payment window

The winning bidder gets a private checkout window. The order is not complete until payment succeeds.

KEEP THE RECORD IN RC HOUSE

Do not move payment or transaction details off platform.

Listings, messages, payment, tracking, pickup confirmation, and issue evidence work best when they stay attached to the order.

Trust and safety